WhatsApp Automation & AI Chatbot Services for Business
TekkPak Technologies helps businesses use the WhatsApp Business Platform for lead capture, customer service, notifications, marketing templates, AI-assisted conversations and connected workflows.
A WhatsApp Automation Solution Should Be More Than Auto-Replies
The real value comes from connecting customer conversations to your sales, support and operational workflows while keeping Meta messaging rules and recurring costs clear.
What Can You Automate on WhatsApp?
The best projects automate specific customer journeys instead of trying to make one bot do everything.
Lead Qualification
Ask budget, product, location or timeline questions and route qualified leads to the right salesperson.
Campaign Messaging
Use approved marketing templates for promotions, launches and re-engagement where customers have provided the required opt-in.
Order & Appointment Updates
Send expected transactional updates such as order confirmations, shipping notices and appointment reminders.
OTP & Verification
Deliver approved authentication templates for login, verification or other secure customer actions.
Customer Support
Respond inside the customer-service window, answer common queries and escalate exceptions to a human agent.
AI-Assisted Conversations
Use approved business knowledge to answer natural-language questions while defining fallback and escalation behaviour.
Understand the Messaging Model Before You Automate
Meta categorizes outbound business messages by purpose. Pricing and template requirements depend on the recipient market and message category.
Current Meta WhatsApp Business Platform Rates for Pakistan
From 1 October 2026, Meta prices messages delivered to Pakistani recipients as shown below. PKR equivalents use a reference rate of PKR 276.639 per US$1 on 6 October 2026. Actual settlement, taxes and provider fees may differ.
| Category | Typical use | Meta USD rate | Approx. PKR | Note |
|---|---|---|---|---|
| Marketing | Offers, campaigns, promotions | $0.0473 | PKR 13.09 | Per delivered marketing template message. |
| Utility | Orders, shipping, reminders, receipts | $0.0150 | PKR 4.15 | Base rate; progressive volume discounts can apply. |
| Authentication | OTP, login verification | $0.0150 | PKR 4.15 | Base domestic rate; volume discounts can apply. |
| Service | Replies during customer-service window | $0.0150 | PKR 4.15 | First 1,000 service messages per registered business number/month are currently covered. |
| Authentication International | Qualifying cross-border OTP scenarios | $0.0750 | PKR 20.75 | Confirm applicability before budgeting. |
Customer-Facing Meta Cost Estimator
Estimate Meta message charges for a Pakistan recipient scenario. TekkPak/project/platform fees are not included.
WhatsApp Automation for Specific Business Workflows
Product & Order Journeys
Product questions, order capture, delivery updates and post-sale communication.
Retail Chatbot GuideLead Qualification
Capture budget, location and property preferences before handing over to sales.
Real Estate AutomationOrders & Reservations
Handle menu questions, reservations, customer queries and order updates.
Restaurant AutomationAdmissions & Parent Queries
Answer routine questions and collect enquiries while routing exceptions to staff.
School AutomationAppointments & Report Status
Support administrative patient journeys without automating clinical decisions.
Laboratory AutomationTracking & Delivery
Automate shipment-status, POD and COD-related customer communication.
Courier ChatbotConnect WhatsApp to Your Business Systems
Integration scope depends on the external system, API, subscription and the actions the chatbot must perform.
Odoo ERP & CRM
Connect messaging with leads, customers or business workflows where the chosen Odoo plan and API architecture support it.
Odoo + WhatsAppAI Agents
Extend basic chatbot flows with controlled natural-language reasoning and connected actions.
Explore AI AgentsWider TekkPak Services
Combine automation with ERP, CRM, cloud, communications and managed support.
Explore ServicesFrom Customer Journey to Production Automation
Discover
Define the business goal, users, customer journey and human handover.
Design
Map flows, Meta categories, opt-in, AI boundaries and integrations.
Build
Configure the platform, templates, knowledge, automation and integrations.
Test
Validate conversations, fallbacks, cost-sensitive flows and escalation.
Operate
Review outcomes and improve the bot under an agreed support scope.
Learn More About Chatbots, AI and Business Automation
Chatbot Companies in Pakistan
Buyer guide, provider checklist and Pakistan Meta WhatsApp pricing.
Read the GuideRetail WhatsApp Chatbot Guide
See how a complete retail customer journey can be designed on WhatsApp.
Read Retail GuideOdoo 20 ERP & CRM
Connect customer engagement to structured CRM and ERP workflows.
Explore OdooWhatsApp Automation Frequently Asked Questions
What is WhatsApp Business API automation?
It uses the WhatsApp Business Platform to connect messaging with software, chatbots, AI agents and business workflows. It is different from using the standalone WhatsApp Business mobile app manually.
What does Meta charge for WhatsApp messages to Pakistan?
From 1 October 2026, Meta's Pakistan base rates are US$0.0473 for marketing and US$0.0150 for utility, authentication and billable service messages. The first 1,000 service messages per registered business phone number per month are currently covered.
What is the difference between Meta fees and TekkPak fees?
Meta message charges are usage fees paid for delivered WhatsApp messages. A complete solution can also include platform/BSP subscriptions, AI usage, TekkPak implementation, integration, training and support. These should be shown separately in the quotation.
Can TekkPak build an AI chatbot instead of a simple rules bot?
Yes. Depending on the use case, TekkPak can design rule-based flows, AI-assisted chatbots or more capable AI agents with controlled access to external tools and APIs.
Can the chatbot integrate with Odoo or another CRM?
Yes where the required APIs and subscription capabilities are available. Integration is assessed before committing to specific real-time actions or data flows.
Can we send marketing broadcasts to any WhatsApp number?
No. Businesses must follow Meta's opt-in, template and messaging policies. Marketing messages should be sent only to appropriately opted-in recipients using approved templates and compliant campaign practices.
Can customers talk to a human agent?
Yes. A good chatbot design includes handover paths so complex, sensitive or high-value conversations can move to human staff with context.
Can the chatbot work in Urdu or Roman Urdu?
Modern AI models can support Urdu, Roman Urdu and English, but quality depends on the model, prompt design, source knowledge and testing. Multilingual behaviour should be validated before launch.
Start With the Business Workflow
Tell TekkPak what customers ask, which messages you need to send, which systems must connect, and when a human should take over.