TekkChat
Omnichannel
Customer Support
Software
Every Conversation. One Workspace.Bring WhatsApp, website live chat, email and supported social messages into one shared inbox. Assign conversations, collaborate as a team and respond with customer context. Implementation and support from TekkPak Technologies for businesses in the USA, UK, UAE, Saudi Arabia and Pakistan.
What is TekkChat?
TekkChat is omnichannel customer support software from TekkPak Technologies. It brings supported messaging channels into a shared team inbox, helping sales and support agents assign enquiries, share context and follow up with customers.
- Best for
- Sales and customer support teams, departments and branches.
- Core tools
- Shared inbox, assignment, internal notes, saved replies, conversation history and reporting.
- Optional scope
- AI assistance, chatbot workflows and CRM or business system integrations.
- Provider
- TekkPak Technologies, based in Lahore, Pakistan.
Manage customer support across channels in one shared inbox
Keep enquiries visible, assign responsibility and help agents respond with the relevant conversation history.
Omnichannel Shared Inbox
Manage supported WhatsApp, website live chat, email, Instagram and Facebook Messenger connections in one workspace. Channel setup and permissions are confirmed for your deployment.
Conversation Assignment and Routing
Assign enquiries to an agent or team. Organize incoming conversations around departments, availability and the routing rules agreed for your business.
Internal Notes and Agent Handover
Share private notes with colleagues and pass a conversation to the right team. Keep the customer’s context available during handover.
Saved Replies and Conversation Labels
Reuse approved responses for common questions. Add labels and filters to organize enquiries and make everyday support work easier.
Contact and Conversation History
Review relevant customer details and previous conversations. Linking identities across channels depends on the account information and configuration available.
Customer Support Reporting
Review conversation activity, response trends and team workload. Use the reports available in your deployment to identify service bottlenecks.
WhatsApp shared inbox for multiple agents
Give your sales and support teams a structured way to handle WhatsApp Business conversations. Assign each enquiry, collaborate internally and keep ownership clear as your team grows.
Turn website questions into conversations your team can follow
Add live chat to your website so visitors can ask about products, services or their next step. Handle the conversation in TekkChat alongside your other connected channels.
Sales enquiries
Capture a visitor’s question and assign it to the right sales team.
Customer support
Keep the conversation available when another agent needs to assist.
Department handover
Route enquiries between sales, service and administration.
Follow up
Use ownership and conversation status to keep the next action clear.
Connect your shared inbox with AI, chatbots and CRM workflows
Start with the customer conversation. Add automation and integrations where they remove a specific manual step or improve handover.
Knowledge Based Answers and Human Handover
Scope AI assistance around approved FAQs and business information. Define when automation should stop and a human agent should take over.
Explore chatbot solutionsOdoo and CRM Integration
Connect compatible systems through agreed APIs and workflows. Scope the exchange of leads, contacts, tickets or activities before configuration and testing.
Explore Odoo servicesLead Capture and Customer Follow Up
Design enquiry qualification, acknowledgements and follow up processes that connect automated steps with clear team ownership.
Explore WhatsApp solutionsHow different business sectors can use TekkChat
These examples show how a shared inbox can organize real customer enquiries. Industry systems, transactional actions and advanced automation are added only where included in your solution.
Schools, Colleges and Training Institutes
Organize admissions questions, course enquiries and parent communication. Assign conversations to admissions, administration or the relevant campus. Connect fee or student information only within the agreed integration scope.
Explore related solutionsTravel Agencies and Tour Operators
Capture trip requirements, coordinate quotation follow up and share approved visa or travel document checklists. Keep each traveller’s enquiry assigned to the right consultant.
Explore related solutionsReal Estate and Property Sales
Collect buyer requirements, route enquiries to sales teams and coordinate site visit requests. Keep property discussions and follow up visible across agents.
Explore related solutionsRetail Stores and Ecommerce
Answer product questions, coordinate order enquiries and hand delivery or return issues to support. Order lookups and stock information can be added through scoped business system integrations.
Explore related solutionsRestaurants and Food Delivery
Handle menu questions, reservation requests and order enquiries. Route conversations to the correct outlet and connect ordering or delivery systems where required.
Explore related solutionsClinics and Diagnostic Laboratories
Manage appointment enquiries, service information and administrative questions. Agree privacy controls and approved handling procedures before connecting patient related systems.
Explore related solutionsHotels and Guest Services
Coordinate room enquiries, reservation questions and guest requests across reception and service teams. Keep handover context available when a different colleague takes over.
Courier and Logistics Companies
Organize shipment questions, delivery complaints and proof of delivery requests. Tracking information can be connected through an agreed integration with your logistics system.
Explore related solutionsIT, Telecom and Managed Service Providers
Separate sales enquiries from technical support, assign issues to the responsible team and maintain conversation context during escalation. Connect service records or tickets when included in the project.
SaaS and Software Businesses
Coordinate onboarding questions, product enquiries and account support. Use approved replies and knowledge content, with human handover for account specific or complex requests.
Consultancies and Business Services
Capture new client enquiries, coordinate consultation requests and manage document related follow up. Give each enquiry an owner while keeping internal notes private.
Dealerships and Service Workshops
Handle vehicle enquiries, test drive requests, service booking questions and repair updates. Route sales and aftersales conversations to the appropriate teams.
Have a different workflow? Email your team structure, channels and current process to info@tekkpak.com so we can assess the right configuration.
TekkChat for businesses in the USA, UK, UAE, Saudi Arabia and Pakistan
TekkPak Technologies is based in Lahore, Pakistan and offers remote TekkChat delivery for teams in these markets. We plan the deployment around your agents, channels, working hours and integration requirements.
From a shared inbox plan to a working support team
Discover
Review your channels, agents, departments, business hours and customer journeys.
Configure
Set up inboxes, access, assignment, saved replies and scoped integrations.
Launch
Test customer journeys, agent handover and reporting, then train your team.
Support
Use the agreed support service to resolve issues and review configuration changes.
Explore practical customer service workflows
WhatsApp Chatbot Setup for Customer Support
Explore structured answers, customer journeys and agent handover.
Read the guideCRM, Chatbots and Business Intelligence
Learn how connected customer information can support business workflows.
Read the insightsWhatsApp Automation for Schools
Explore familiar messaging channels for parent and student communication.
Read the articleQuestions about TekkChat, WhatsApp and implementation
Clear answers about features, integrations, international delivery, pricing and getting started.
What is omnichannel customer support software?
Omnichannel customer support software brings conversations from multiple communication channels into a shared workspace. Teams can assign enquiries, review conversation history and coordinate responses. TekkChat provides this workspace for supported WhatsApp, website live chat, email and social messaging channels.
What is TekkChat and who is it for?
TekkChat is customer conversation management software from TekkPak Technologies. It is designed for sales and support teams that need a shared inbox, clear agent ownership and consistent follow up across supported messaging channels.
Can multiple agents reply from one WhatsApp Business number?
Yes. TekkChat can provide a shared WhatsApp team inbox with individual agent access, conversation assignment and internal collaboration. The connection method, business account eligibility and number setup are reviewed before implementation.
Can we manage WhatsApp, Instagram, Facebook and email in one inbox?
TekkChat can bring supported WhatsApp, Instagram, Facebook Messenger, email and website chat connections into one workspace. Channel availability depends on your account setup and the selected deployment. We confirm the required permissions and connection options before launch.
Does TekkChat include website live chat?
Yes. Website live chat can be included so visitors can contact your team through a chat widget. Your agents handle these enquiries alongside other connected channels in the shared inbox.
How is a shared inbox different from a chatbot or CRM?
A shared inbox helps people manage conversations together. A chatbot automates selected interactions. A CRM manages customer records, leads and sales activities. TekkChat focuses on customer conversations and can connect with chatbot, AI and CRM workflows within an agreed integration scope.
Can AI answer FAQs and hand conversations to a human agent?
AI assistance and knowledge based responses can be scoped around approved business information. We define the questions to automate, the handover conditions and the team responsible for follow up. AI services and advanced workflows depend on the chosen configuration and may involve separate charges.
Can TekkChat integrate with Odoo or our existing CRM?
Yes. Compatible APIs and workflows can connect TekkChat with Odoo or another CRM. We agree which leads, contacts, tickets or activities need to be exchanged, then configure and test the integration. These integrations are scoped separately from the core shared inbox.
Is TekkChat available for businesses in the USA, UK, UAE, Saudi Arabia and Pakistan?
Yes. TekkPak offers remote TekkChat implementation and support for businesses in the United States, United Kingdom, United Arab Emirates, Saudi Arabia and Pakistan. TekkPak is based in Lahore, Pakistan. Hosting location, support hours, language requirements and any onsite work are agreed in the proposal.
Can TekkChat support multiple departments or branches?
Yes. Inboxes, teams, assignments and access permissions can be organized around departments or branches. Head office visibility and customer handover rules are configured according to the agreed operating model.
How much does TekkChat cost?
TekkChat pricing is provided by quotation and depends on the number of agents, connected channels, hosting, automation and integrations. Ask TekkPak for an itemized proposal. WhatsApp or other channel provider charges, optional AI usage and third party services are confirmed separately.
Where is customer data hosted and what security requirements can you support?
Hosting location, user permissions, retention, backups and integration access are reviewed during solution design. Tell us about your privacy, data residency and sector requirements before purchase so the proposed deployment can be assessed against them.
What do we need to start using TekkChat?
Share your agent count, departments, channels, business hours, frequent questions and required integrations. For WhatsApp, we also review the business account and number setup. Implementation includes the configuration, testing and training agreed in your proposal.
How do we request a demo or contact TekkPak?
Request a demo through the official WhatsApp at https://wa.me/tekkpak, email info@tekkpak.com or call +92 42 32461500. Existing customers can sign in to the customer portal at https://tekkpak.odoo.com.
See how TekkChat can work for your team
Share your agent count, channels, country and the workflow you want to improve. Request a demo and a proposal from TekkPak Technologies.