Enterprise 3CX IP PBX for Pakistan
Pakistan based engineering with remote delivery worldwide3CX is a software based business phone system and contact center platform for voice, video, messaging, mobile users, call queues, recording, CRM integration and AI enabled workflows. TekkPak Technologies provides genuine licensing, solution design, deployment, migration, integration, training and ongoing support.
What is 3CX IP PBX?
3CX is an open standards, software based phone system that can be hosted by 3CX, deployed in a private cloud or installed on premise. It combines business calling, extensions, mobile and desktop apps, call queues, video meetings, live chat, supported messaging channels, reporting and integrations in one centrally managed platform.
More Than a Licence Reseller
TekkPak designs the complete communication environment around your users, locations, telephone numbers, SIP trunks, security, recording policy, integrations and service objectives.
- Requirement analysis and simultaneous call sizing
- Cloud, self hosted and on premise architecture
- SIP trunks, DIDs, call routing, IVR and queue configuration
- Grandstream and other supported SIP endpoint provisioning
- CRM, Odoo, Microsoft 365 and supported channel integration
- Testing, administrator handover, training and ongoing support
Core 3CX Features
Available capabilities depend on the selected edition, licence, deployment model, provider compatibility and installed Version 20 update.
Business Calling and IVR
Extensions, ring groups, digital receptionists, office hours, inbound rules, outbound routes, voicemail and supported SIP trunks.
Call Queues and Contact Center
Queue strategies, agent login, supervisor controls, service level reporting, callbacks, wallboards and detailed call reports.
Web, Desktop and Mobile Apps
Users can communicate through the Web Client and supported Windows, iOS and Android applications from the office or remotely.
Call Recording
Configure automatic or controlled recording, role based access, storage limits, retention and supported remote archive locations.
CRM and ERP Integration
Connect supported CRM platforms for caller lookup, screen pop, contact creation, click to call and communication journaling.
Live Chat and Messaging
Bring supported website chat, SMS, WhatsApp and Facebook conversations into the 3CX client. Provider and channel charges can still apply.
Video Meetings
Schedule and join browser based video meetings, share screens and collaborate without deploying a separate PBX conferencing server.
Department Administration
Structure users and call handling by department, delegate suitable administrative roles and separate operational responsibilities.
Security and Monitoring
Apply supported updates, secure administrative access, validate firewall configuration, monitor events and integrate remote syslog where required.
Version 20 Update 9 Features
Update 9 is the latest final release covered by this page. It improves the everyday user experience, call center routing, transcription choices, AI assistants and administration.
Redesigned Web Client
Updated Team view, dialer, chat, call history, contacts, voicemail, recordings and settings with improved navigation and compact or comfortable display options.
Callback on Request
Callers can be offered a callback after a configurable waiting period and request it by pressing a selected key instead of remaining on hold.
Smarter Queue Escalation
Time driven and cumulative skill group escalation can progressively expand the available agent pool as a caller continues waiting.
Better Queue Prompts
Configure multiple comfort prompts, estimated waiting time announcements and a dedicated no answer destination announcement.
Expanded AI Options
Update 9 improves AI call prioritisation, route by name, spam filtering and call screening. AI licensing and provider configuration are required for relevant functions.
Transcription and Administration
Grok transcription support, custom SIP provider templates and remote syslog provide more choice for AI workloads, interoperability and centralized monitoring.
Preview of Upcoming 3CX Capabilities
These features are for testing and evaluation at the reviewed date. Update 10 Alpha 2 should not be installed on a production PBX.
3CX MCP Server
Authorized AI assistants can connect to permitted 3CX functions using OAuth and the existing role permissions of the user.
Standalone 3CX AI Server
Separates AI processing from the PBX, supports local processing and introduces a more scalable architecture for transcription and future AI capabilities.
Customer Service AI Agent
Uses configured knowledge sources to answer common questions and can transfer unresolved conversations to a human destination.
Programmable Voice Applications
AI Call Scripts and Programmable Extensions support custom, real time voice applications using supported AI providers and the 3CX Call Control API.
Native Odoo CRM Integration
Update 10 introduces direct Odoo contact lookup, screen pop, contact creation and communication journaling without a separately maintained custom CRM template.
Greater Administrator Control
Preview additions include selected outbound DID choice, separate report and recording permissions, department music on hold, custom templates and clearer licence capacity management.
More SIP Trunk Choice
New provider categories and the VoIP Provider Checker help administrators understand template origin and test inbound and outbound interoperability.
Per Device Phone Firmware
Alpha 2 permits vendor tested firmware to be assigned to selected supported phones while other devices remain on the preferred 3CX tested firmware.
Grok Realtime and Custom Summaries
Alpha 2 adds xAI Grok as a realtime provider for supported AI Agents and permits administrators to customize the AI call summary prompt.
Turn Business Calls Into Actionable Information
3CX can record selected calls and make recordings available to authorized users. When the required AI edition and transcription configuration are present, calls can also be transcribed and processed into summaries and sentiment information.
Stereo transcription can separate caller and recipient audio, improving speaker identification and timing. AI output should be treated as an operational aid, with important wording verified against the original recording.
- Automatic or controlled recording policies
- Separate viewing, deletion and recording control permissions
- Local storage and supported remote archive destinations
- AI transcription with speaker separation where configured
- Call summaries and sentiment for supported reports
- Retention, access and recovery planning
Choose Where Your 3CX System Runs
The suitable model depends on data control, available IT resources, country specific telephony, redundancy, recording storage and support requirements.
Hosted by 3CX
A managed hosting route for organizations that want to reduce responsibility for the underlying PBX infrastructure. Confirm feature and provider compatibility during design.
Private Cloud or Self Hosted
Deploy on supported infrastructure in AWS, Azure, Google Cloud, DigitalOcean or another approved environment with control over region, resources and operating policies.
On Premise
Install 3CX on supported local infrastructure when the organization requires greater control over data location, local connectivity, recordings or internal operations.
Which 3CX Edition Do You Need?
3CX licences are primarily sized by simultaneous calls and edition. Current maximum extension limits, fair use conditions and feature availability must also be checked before ordering.
Basic and 4SC Basic Free
Suitable for very small or straightforward deployments that need essential business calling without advanced AI, CRM or complex contact center workflows.
- Core business calling
- Intercom, paging and BLF support
- Basic reporting and SSO
- Applicable user limits
3CX PRO
Intended for organizations needing broader communication, administration, integration and contact center capabilities.
- Advanced call handling
- Contact center functionality
- Supported CRM integrations
- Expanded reporting and controls
3CX AI Edition
Designed for organizations that want supported AI Agents, transcription, call summaries, sentiment and advanced AI assisted communication workflows.
- AI transcription capabilities
- Call summaries and sentiment
- Supported AI Agents
- Provider and usage configuration
Exact pricing depends on the required edition, simultaneous call capacity, hosting, renewal term, implementation scope and applicable taxes. Request a current written quotation before purchase.
3CX Call Center
Design queues around service levels, agent skills, business hours, overflow handling, supervisor permissions, callbacks, recording, reporting and customer experience rather than treating the call center as a simple ring group.
- Callback on request and queue announcements
- Time driven and cumulative skill escalation
- Agent, queue and service level reporting
- Listen, whisper and barge permissions where applicable
3CX and Odoo CRM
Connecting 3CX with Odoo can give agents useful customer context before and after a conversation. Native Odoo integration has been introduced in the Version 20 Update 10 preview and should be validated against the production release used for deployment.
- Caller identification and contact lookup
- Customer record screen pop
- Contact creation
- Call and supported chat journaling
3CX Deployment and Support for Global Teams
TekkPak is based in Lahore and provides local deployment support across Pakistan. Cloud architecture, licence consultation, configuration, integration, migration planning, administrator training and managed support can also be delivered remotely for suitable international projects.
Country specific SIP trunks, emergency calling, number ownership, recording consent and telecom regulations remain subject to the customer's country and selected service provider.
Remote Discovery
Review sites, users, call flows, providers, integrations, compliance requirements and business continuity objectives.
Cloud Architecture
Select an appropriate region, infrastructure size, backup approach, DNS, security and remote connectivity design.
Configuration and Testing
Configure the approved solution and test inbound, outbound, transfer, queue, application and failover scenarios.
Training and Support
Provide administrator handover, user guidance, documentation and an agreed post deployment support arrangement.
From Discovery to Production
A controlled implementation reduces service disruption and ensures the final call flow matches the way the organization actually works.
Discover
Understand locations, users, numbers, calls, networks, integrations and measurable operational requirements.
Design
Select the edition, simultaneous call capacity, deployment model, trunks, endpoints, storage and security controls.
Deploy and Test
Configure and validate complete call journeys, apps, queues, recordings, permissions, integrations and recovery procedures.
Handover and Support
Train users and administrators, provide documentation and maintain the system through an agreed support scope.
Practical 3CX Guides and Resources
Continue with detailed configuration guides, comparisons and deployment resources prepared for decision makers and technical teams.
Configure 3CX Call Recording
Recording methods, storage, permissions, retrieval, retention and operational testing for Version 20.
Read the GuideSet Up 3CX On Premise
Plan and deploy an on premise 3CX environment with endpoints, gateways, trunks, call flows and integrations.
Read the Guide3CX Call Center Solution
Explore queues, agents, supervision, callbacks, reporting, recording and CRM connected customer service.
Explore Call Center3CX vs Grandstream UCM
Compare software and appliance PBX architectures, recurring cost, integrations, remote users and operational control.
Compare Both SystemsUpgrade from Panasonic to 3CX
Understand how existing numbers, SIP phones, analogue endpoints and gateways can be assessed during migration.
Review Migration OptionsCloud PBX vs On Premise PBX
Compare control, infrastructure, connectivity, maintenance, data location and business continuity considerations.
Read the ComparisonBusiness Call Recording Systems
Compare a 3CX software based recording solution with a Grandstream UCM appliance based design.
Explore Recording SystemsCore AI Features in 3CX V20
Learn how transcription, summaries, sentiment and AI assisted call handling fit into current 3CX workflows.
Explore 3CX AIMulti Branch 3CX Case Study
Review a multi location architecture combining 3CX, Grandstream endpoints, gateways, CRM and centralized call handling.
View the Case StudyOne Partner for the Complete 3CX Environment
TekkPak Technologies combines 3CX licensing and implementation expertise with Grandstream endpoints and gateways, cloud infrastructure, Odoo, Microsoft services and business system integration.
This provides one accountable technical partner for the PBX, phones, call routing, recording architecture, integrations, testing, training and lifecycle support included in the agreed project scope.
Authorized Partner
Genuine 3CX licensing and partner led solution consultation.
Engineering Led
Architecture and configuration based on actual operational requirements.
Integrated Delivery
PBX, endpoints, gateways, cloud, CRM and supported business integrations.
Lifecycle Support
Deployment assistance, training, maintenance and licence renewal planning.
Questions About 3CX Pakistan and Global Delivery
Concise answers about licensing, deployment, AI, Odoo, recording, endpoints and TekkPak support.
Is TekkPak an authorized 3CX partner in Pakistan?
Yes. TekkPak Technologies is an authorized 3CX partner providing genuine licensing, solution design, cloud and on premise deployment, migration, integration, training and support.
Can TekkPak deliver 3CX services outside Pakistan?
Yes. Suitable cloud design, configuration, integration, migration planning, administrator training and support services can be delivered remotely worldwide. Local telephone numbers, SIP trunks and regulatory requirements depend on the customer's country and provider.
How does 3CX simultaneous call licensing work?
Simultaneous Calls describe how many active calls the PBX can handle at one time. Licence selection must also consider the required edition, current extension limits, fair use conditions and the features needed by the organization.
Can 3CX run in the cloud or on premise?
Yes. Depending on the selected edition and supported architecture, 3CX can be hosted by 3CX, self hosted on supported cloud infrastructure or installed on premise.
Does every 3CX licence include AI transcription?
No. Call transcription, summaries, sentiment and AI Agents depend on the selected 3CX edition, Version 20 update and configured AI or transcription provider. Provider usage charges may also apply.
Does 3CX integrate natively with Odoo CRM?
Native Odoo CRM integration has been introduced in Version 20 Update 10. At the reviewed date, Update 10 Alpha 2 is intended for testing rather than production, so availability should be verified against the production release before implementation.
Can Grandstream IP phones be used with 3CX?
Many supported Grandstream SIP phones can be provisioned with 3CX. The exact model, firmware, provisioning method and network architecture should be checked against the current 3CX supported phone documentation.
Is it legal to record business calls?
Call recording law depends on the countries, parties, business sector and purpose involved. Organizations should define an approved recording and retention policy, provide any required notice or consent and obtain qualified legal advice.
Deploy 3CX IP PBX With TekkPak
Discuss your users, locations, call capacity, telephone numbers, deployment preference, contact center requirements, recording, endpoints and integrations with our team.