Privacy Policy

Scope and who we are

TekkPak Technologies (Private) Limited is an IT, telecommunications and software company based in Lahore, Pakistan. For personal information covered by this Policy, TekkPak decides why and how that information is processed, except where another organisation independently determines its own processing.

This Policy covers our public website, sales and support enquiries, consultation bookings, business communications, events and marketing interactions. A customer contract, project specific notice or product specific notice may provide additional terms for information processed while delivering a particular solution. If there is a conflict, the more specific notice or binding contract will apply to that processing.

Information we collect

Information you provide

• Identity and contact details: name, work email address, telephone or WhatsApp number, job title, organisation and business address.
• Enquiry and project details: products or services of interest, requirements, messages, meeting information, quotations, support requests and other correspondence.
• Commercial and transaction details: quotation, order, delivery, invoice, payment status and tax information. Please do not send full payment card details by email or website message.
• Marketing preferences: subscription choices, consent records, unsubscribe requests and communication preferences.
• Content you choose to share: feedback, testimonials, files or other information submitted for a legitimate business purpose.

Information collected automatically

When you use the website, our systems and permitted service providers may collect limited technical and usage information, including your Internet Protocol address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, timestamps, cookie identifiers, consent choices and security logs.

We do not intentionally request sensitive personal information through our public website. Please avoid sending identity documents, passwords, health information, biometric data or other sensitive material unless it is necessary for an agreed service and we have provided a suitable secure method.

How we collect information

We collect personal information:

• directly from you when you email, call, message, submit a form, book a meeting, request a quotation or communicate with our team;
• automatically through website logs, cookies and similar technologies, subject to your consent choices where required;
• from the organisation you represent, a colleague, an authorised referral partner or another person who legitimately introduces you to us;
• from public business sources, such as a company website, professional profile or public directory, where lawful and relevant to a genuine business purpose; and
• from service providers that help deliver communications, analytics, security, meeting bookings or other requested functions.

How and why we use information

Depending on the circumstances and applicable law, we process information with your consent, to take steps at your request, to perform a contract, to comply with legal obligations, or for legitimate business interests that do not override your rights.

We may use personal information to:

• respond to enquiries and provide consultations, proposals, products, licences, implementation, training, support and related services;
• manage customer, supplier, partner and professional relationships;
• schedule meetings and communicate through email, telephone, WhatsApp or other channels you choose;
• process orders, deliveries, invoices, payments, warranties and business records;
• operate, maintain, secure, troubleshoot and improve our website and services;
• understand website performance, enquiry sources and service demand;
• send relevant business updates or marketing communications where permitted, with a clear way to opt out;
• prevent fraud, abuse, security incidents and unlawful activity;
• establish, exercise or defend legal claims and comply with lawful requests; and
• manage a corporate transaction such as a merger, restructuring or sale, subject to appropriate confidentiality and legal safeguards.

Cookies, analytics and advertising technologies

Cookies are small files stored on your device. We and our service providers may use cookies, tags, pixels and similar technologies for the following purposes:

• Necessary: website operation, security, network management and remembering your privacy choices.
• Preferences: remembering settings that improve your experience.
• Statistics: understanding visits, page performance and how people find and use the website.
• Marketing: measuring campaigns, conversions and advertising performance where these technologies are enabled and permitted.

Services currently used on or connected with the website may include Google Tag Manager, Google Analytics, Google Ads or related Google measurement services, Jetpack statistics and our consent management platform. The exact services and cookies can change as the website evolves.

Where consent is required, optional technologies should remain disabled until you accept the relevant category. You can change your choice at any time using the button below. You may also control cookies through your browser, although blocking necessary cookies can affect website functionality.

When we share information

We do not sell personal information for money. We may disclose only the information reasonably necessary to:

• Technology and operations providers: website hosting, content delivery, security, analytics, email, CRM, cloud storage, backup, meeting booking, communications and technical support providers.
• Communication platforms: providers such as Microsoft and WhatsApp or Meta when you choose to contact us or book a meeting through those services.
• Business delivery parties: authorised manufacturers, distributors, licensing providers, logistics companies, implementation partners or subcontractors when needed to prepare or fulfil your request.
• Professional advisers: accountants, auditors, insurers, banks and legal advisers subject to professional or contractual duties.
• Public authorities: regulators, courts, law enforcement or other authorities when disclosure is legally required or reasonably necessary to protect rights, safety and security.
• Corporate transaction parties: a prospective buyer, investor or successor where relevant to a merger, financing, restructuring or sale and subject to suitable safeguards.

Service providers may process information only for the relevant service or as otherwise permitted by their own lawful terms. Third party platforms acting independently will apply their own privacy policies.

International data transfers

TekkPak is based in Pakistan and some of our technology providers, partners or customers operate in other countries. Your information may therefore be stored or processed outside your country of residence, where privacy laws may differ.

Where applicable law requires it, we use reasonable contractual, organisational or technical safeguards for international transfers and disclose only the information necessary for the relevant purpose.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, relationship management, security, dispute resolution and legal, accounting or tax requirements.

• General enquiries are normally retained while the enquiry remains active and for a reasonable follow up period.
• Customer, supplier, contract, invoice and transaction records are retained for the period required by applicable law and legitimate business needs.
• Marketing contact information is retained until you unsubscribe, object or the information is no longer useful. We may keep a minimal suppression record so that we continue to honour an opt out.
• Website logs, analytics data, consent records and backups are retained according to security needs and the relevant system settings.

When information is no longer needed, we take reasonable steps to delete, anonymise or securely archive it, subject to technical and legal limitations.

How we protect information

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information and the risks involved. These may include access controls, secure configurations, encryption in transit, malware and threat protection, backups, logging, limited staff access and service provider review.

No website, transmission or storage system can be guaranteed completely secure. If you believe information you shared with us has been compromised, please contact us promptly.

Your choices and privacy rights

Subject to applicable law and any valid exceptions, you may ask us to:

• confirm whether we process your personal information and provide access to it;
• correct information that is inaccurate or incomplete;
• delete information that we no longer have a lawful reason to keep;
• restrict or object to particular processing;
• provide certain information in a portable form where required;
• withdraw consent for future processing where consent is the basis; or
• stop sending marketing communications.

To unsubscribe from marketing email, use the unsubscribe link in the message or email us. Withdrawal of consent does not affect processing that was lawful before withdrawal. We may continue to send essential service, transaction, security or legal communications.

To submit another privacy request, contact info@tekkpak.com with the subject “Privacy Request”. We may need to verify your identity and authority before acting. We will respond within the timeframe required by applicable law.

Children's privacy

Our website and business services are intended for organisations and adults. We do not knowingly collect personal information directly from children under 18 through the website or market our services to them. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review and delete it where appropriate.

Third party websites and services

Our website links to services operated by others, including our Shopify powered online store, WhatsApp, Microsoft booking pages, partner websites, maps and social networks. When you follow a link or use an embedded third party function, that provider may collect information under its own privacy policy and terms. We encourage you to review them before providing personal information.

This Policy does not control independent third party practices. A link does not by itself mean that TekkPak is responsible for another provider's privacy or security practices.

Updates to this Policy

We may update this Policy when our services, technologies or legal obligations change. The effective date at the top will show the latest revision. Material changes may also be highlighted on the website or communicated directly where appropriate. Please review this page periodically.