3CX Call Center
Revolutionize your Customer Interaction
3CX Call Center is a robust solution that optimizes communication, enhances productivity, and ensures outstanding customer experiences.
3CX Call Center Features:
Streamlining Customer Service and Boosting Efficiency
Enhance both internal and external communication effortlessly. In the dynamic world of business, effective communication and exceptional customer service are paramount. Let’s delve into the key features of 3CX Call Center and explore how they can benefit your organization.
Advanced Call Queue Strategies
3CX Call Center offers powerful call queue management. Whether you’re dealing with high call volumes or need to prioritize specific queues, the system allows you to configure strategies tailored to your business requirements. From round-robin distribution to skills-based routing, you’re in control.
3CX Call Center
The Best in Class Feature Set
Never Miss a Call
Advanced call queue strategies, agent dashboard and SLA assures agents and managers no customer calls are missed… ever!
No per agent pricing
Forget per agent per month pricing. Let anybody in your company help answer customer calls, without breaking the bank.
Easy Administration
Easily administer queue and agent configuration. Manage the system yourself – on premise or in the cloud
Video Conferencing
Meet smarter with 3CX Meet. No apps, downloads or details. Easily create, host, or join a meeting. It’s free! Why pay extra for Zoom?
Live Chat and Messaging
Not just calls. Use the integrated live chat, SMS Texting and WhatsApp solution too. No extra cost or admin.
Whatsapp for Agents
Stop answering for your whole business from your personal mobile. Let your team help you out with one shared WhatsApp business number.
Remote Team Working
Have your team work from anywhere and answer calls, live chat, text – and of course WhatsApp – using the 3CX apps for iOS, Android and Windows.
Mobility
3CX is built for mobility. Keep your team connected and productive even when working remotely. The team can answer calls, live chat and text
Respond to Facebook messages
With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps.
Agent Dashboard and SLA Assurance
Agents and managers can breathe easy with 3CX. The agent dashboard provides real-time insights into call queues, agent availability, and performance metrics. Service Level Agreement (SLA) settings ensure that no customer call goes unanswered, enhancing overall satisfaction.
Live Chat and Messaging Integration
Why juggle separate solutions? 3CX seamlessly supports WhatsApp, Live Chat, and SMS within the same platform. Engage with customers effortlessly, whether they prefer chat or traditional calls. It’s an all-in-one communications system that saves costs and simplifies operations.
Call Recording and Compliance
Legal and quality monitoring are essential. 3CX allows call recording for compliance purposes. Train agents live with listen-in and whisper options, ensuring consistent service quality.
Why Choose 3CX Call Center?
Manage Your Own Call Center: Retain control of your data and save costs. No per-agent pricing—just an annual license fee.
Large Install Base: Trusted by global brands like Toyota, AirFrance, and BMW, 3CX delivers advanced contact center features.
Efficient Customer Service: Know who’s calling, streamline workflows, and enhance agent productivity.
Ready To Get Started?